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Customer Care Hours of Operation

A member of our Customer Care team can help you with your policy questions.

Monday-Friday, 8 a.m. to 11 p.m. or Saturday, 9 a.m. to 4:30 p.m. (Eastern)

ERIE offices are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.


(800) 458-0811, select option 4 for our billing menu, then:

  • Select option 1 to make a payment
  • Select option 2 for ID cards & declarations page
  • Select option 4 for billing
  • Select option 5 for all other inquiries 


Email Customer Care. We will respond within 24 hours to all inquiries received inside of our normal business hours.

Our Mailing Address:

Erie Insurance Group 100 Erie Insurance Place Erie, PA 16530-1104